Terms & Conditions The basis of our services

01 About the company

The services described on this website are provided by TANTON PROPERTIES LTD, a company registered in England and Wales.

• Registered company name: TANTON PROPERTIES LTD
• Company registration number: 16423997
• Registered office: Europa House, 20 Esplanade, Scarborough, United Kingdom, YO11 2AQ
• Email: enquiries@tantonhomestyling.com
• Telephone: +44 7846 761878
• Website: tantonhomestyling.com

In these terms, references to “we”, “us” and “our” mean TANTON PROPERTIES LTD. References to “you” and “your” mean the individual or organisation requesting or receiving our services.

02 Scope of these terms

These terms apply to remote home styling consultation services requested through our website or agreed through our written correspondence.

They should be read together with the service description, confirmed quotation or service summary, and any other written details specifically agreed for your project.

If a project-specific written agreement contains a different provision from these general terms, the specific provision will take precedence for that project to the extent of the difference, provided it is lawful.

Nothing in these terms affects any consumer rights that cannot legally be excluded or restricted.

03 Our services

We provide remote home styling advice based on information and materials supplied by the customer. Depending on the service selected and the agreed scope, this may include written recommendations, room styling guidance, colour direction, furniture layout suggestions and digital planning documents.

Our listed services include:

The prices above are indicative ranges, not automatic fixed charges. The applicable fee will depend on the agreed scope, the information provided and the requirements of the particular project. We will confirm the price before you are asked to enter into the relevant service contract.

04 Service enquiries and contracts

Submitting an enquiry or contact form does not, by itself, create a confirmed service contract. It allows us to understand your requirements and consider whether the requested work is within our service scope.

Before a service contract is formed, we will confirm the relevant details in writing, which may include:

• The service selected and the work to be carried out.
• The rooms, areas or materials covered by the agreed scope.
• The total price payable and any agreed additional charges.
• The information and materials required from you.
• The estimated preparation period and intended delivery format.
• Any specific project arrangements or limitations.

A contract is formed when the agreed service details have been accepted by both parties through the stated written confirmation or other clearly communicated acceptance process.

We will not treat an enquiry as acceptance of a service quotation unless the relevant acceptance has been clearly communicated. Any payment request will relate to the service and price confirmed for that project.

05 Prices and payment

All prices on our website are stated in pounds sterling (GBP). The applicable price for your project will be confirmed before the contract is concluded.

The confirmed price will reflect the service scope agreed with you. If you request additional rooms, further documents, substantial changes or work outside the original scope, we will explain any proposed additional fee and obtain your agreement before carrying out that extra work.

Payment arrangements, including the amount due and the applicable payment timing, will be communicated before the contract is concluded or before payment is requested. You should refer to the project-specific confirmation for those details.

We will not introduce an additional charge that has not been disclosed and agreed as required by law. Any applicable taxes or charges will be presented as required by law.

If a payment is overdue, we may contact you to resolve the matter. Any suspension or delay arising from non-payment will be handled in accordance with the contract and applicable law.

06 Customer information and project materials

Our work is based on the information you provide. Depending on the project, this may include:

• Photographs of the relevant rooms or property areas.
• Floor plans, room measurements and dimensions.
• Details of existing furniture, fixtures and finishes.
• Your preferred styles, colours and practical requirements.
• Information about intended room use, household needs and priorities.
• Any specific questions or concerns you would like us to consider.

You should ensure that submitted information is accurate, sufficiently clear and relevant to the agreed project. Where important details are missing or unclear, we may ask you to provide further information before preparation can proceed.

We may rely on the measurements, photographs, floor plans and descriptions supplied by you. We do not independently inspect or verify the physical dimensions, condition or construction of a property.

You should only submit photographs, plans and other materials that you are entitled to share with us. Please avoid including unnecessary personal information or images of identifiable individuals who have not agreed to their inclusion.

07 Preparation and delivery

All consultations are handled remotely through submitted project information and written communication. We do not arrange routine video appointments or in-person visits as part of the services described on this website.

The estimated preparation periods for the listed services are:

• Initial Styling Review: 3 working days.
• Single Room Styling Advice: 4 working days.
• Colour Scheme Consultation: 5 working days.
• Furniture Layout Consultation: 6 working days.
• Property Presentation Review: 7 working days.
• Multi-Room Styling Plan: 8 working days.
• Comprehensive Home Styling Plan: 10 working days.

These are estimated preparation periods, not guaranteed completion dates. Unless otherwise agreed, a working day means Monday to Friday, excluding public holidays in England and Wales.

The preparation period begins once the service scope has been confirmed, the contract arrangements have been completed and all information reasonably required to carry out the work has been received.

Deliverables may include PDF reports, written recommendations, digital colour references, furniture placement guidance, illustrative layout concepts and room-by-room action lists, depending on the service purchased.

Digital materials will be sent using the email address or other electronic delivery method agreed with you. You are responsible for providing a working email address and checking that you can receive the agreed file formats.

If a delay arises because information is incomplete, further clarification is needed or an unexpected issue affects preparation, we will communicate the relevant position and any revised estimated delivery timing.

08 Communication

Project communication is conducted primarily through email and other agreed written channels. This allows the project requirements, submitted materials and agreed recommendations to be recorded clearly.

You should use the contact details supplied when making your enquiry and notify us if your contact information changes during an active project.

We may contact you to clarify your requirements, request missing information, confirm the scope or explain an aspect of the proposed work.

Our services do not include an ongoing property management service, emergency response service or unlimited access to consultation outside the agreed project scope.

09 Changes to an agreed service

If you wish to change the agreed project after work has been confirmed, please contact us in writing as soon as possible. We will consider whether the requested change can reasonably be accommodated.

A change may affect the scope, price or estimated preparation period. We will explain any proposed adjustment and obtain your agreement before proceeding with additional work or charging an additional fee.

Minor clarification of information already supplied may be handled as part of the existing project where reasonable. A request for additional rooms, a substantially different design direction or new deliverables may constitute additional work.

No provision in this section removes any cancellation, refund or other right you may have under applicable consumer law.

10 Cancellation and refunds

Consumer cancellation rights depend on the nature of the contract and the circumstances in which the service was agreed. Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, eligible consumers entering into a distance contract for services generally have a 14-day cancellation period.

For a service contract, the cancellation period normally begins on the day after the contract is concluded. The applicable cancellation procedure and any relevant statutory exceptions are explained in our Cancellation & Refunds Policy.

If you expressly request that work begins during the 14-day cancellation period, additional statutory rules may apply. Where the legal requirements are satisfied, you may be required to pay an appropriate proportion for services performed up to the point of cancellation.

Where a service is fully performed during the cancellation period, the right to cancel may be lost only where the required prior express consent and acknowledgement have been obtained in accordance with the law.

Please consult the full Cancellation & Refunds Policy for instructions on submitting a cancellation notice, applicable refund arrangements and your rights where a service does not conform to the contract.

11 Intellectual property and use of materials

Reports, written recommendations, layout concepts and other materials created by us remain our intellectual property, except for any third-party material or customer-supplied content incorporated into them.

Once the agreed fee has been paid in full, we grant you a non-exclusive, non-transferable licence to use the deliverables for your own personal use in relation to the property or project covered by the agreement.

Unless we agree otherwise in writing, you must not:

• Resell, commercially distribute or sublicense our reports or recommendations.
• Present our work as your own professional service or publish it as a standalone commercial product.
• Reproduce or adapt substantial parts of our materials for commercial distribution.
• Remove authorship or ownership notices where these are included.

You retain responsibility for ensuring that you have the necessary rights to photographs, plans, images and other materials you submit. By providing those materials, you permit us to use them only as reasonably necessary to assess and complete your agreed project.

Nothing in this section transfers ownership of your original materials to us or affects rights that cannot lawfully be restricted.

12 Nature and limitations of our advice

Our recommendations are provided for home styling, room presentation and general interior arrangement purposes. They are based on the information available to us at the time of preparation.

Styling suggestions and illustrative layouts are advisory concepts. They are not architectural drawings, structural assessments, building specifications, electrical plans or construction instructions.

We do not provide:

• Structural engineering, architectural or building-control advice.
• Electrical, plumbing, fire-safety or other specialist technical assessments.
• Property valuations, estate agency or investment advice.
• Contractor selection, construction supervision or installation services.
• Guarantees of property value, rental income, sale price or letting outcome.

Before carrying out physical alterations, purchasing products or making decisions involving building safety, structural matters or regulated technical work, you should obtain advice from an appropriately qualified professional.

Digital colour references and screen-based illustrations are indicative. Actual colours and finishes may vary depending on lighting, display settings, materials and the conditions of the property.

13 Customer responsibilities

To help us provide the agreed service, you agree to:

• Provide accurate and relevant project information.
• Ensure that submitted photographs and documents may lawfully be shared with us.
• Respond reasonably promptly where clarification is required.
• Review the agreed service description and raise any uncertainty before work begins.
• Consider the practical suitability of recommendations in light of the actual property conditions.
• Seek specialist advice where a decision falls outside the scope of home styling consultation.

You remain responsible for decisions about your property, including purchases, physical arrangements, alterations and any work carried out by third parties.

14 Liability and legal rights

We will provide our services with reasonable care and skill as required by applicable law. If a service does not conform to the contract, you may have rights and remedies under the Consumer Rights Act 2015 or other applicable legislation.

Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot legally be excluded or restricted.

Subject to the preceding paragraph, we are not responsible for outcomes arising from inaccurate or incomplete information supplied by you, decisions made independently of our agreed recommendations, or work carried out by third parties outside our control, to the extent that the relevant loss was not caused by our breach of contract or negligence.

We do not guarantee that following styling recommendations will produce a particular visual result, property valuation, sale, letting outcome or commercial return.

Where you are acting as a consumer, nothing in this section affects your statutory rights. Where you are acting for business purposes, any additional liability provisions must be interpreted subject to the restrictions imposed by applicable law.

15 Privacy and information

We process personal information in connection with enquiries, service administration, customer communication and the preparation and delivery of agreed work.

Our handling of personal information is explained in our Privacy Policy. Information about cookies and similar technologies is set out in our Cookie Policy.

You should avoid sending information that is not relevant to the project. Please contact us if you have a question about the personal information submitted in connection with your enquiry or service.

16 Complaints and service concerns

If you are dissatisfied with any aspect of our service, please contact us in writing and explain the issue. Including your project details and a description of the concern will help us review the matter.

We will consider the information provided, review the relevant service agreement and respond in accordance with our Complaints Policy.

Making a complaint does not remove or replace any cancellation rights, refund rights or other remedies available to you under applicable law.

17 Changes to these terms

We may update these terms from time to time to reflect changes in our services, business arrangements or applicable legal requirements.

The current version will be published on this website. Changes will not retrospectively alter an existing contract unless the change is agreed by the parties or is otherwise permitted by law.

Where a change materially affects an ongoing service agreement, we will communicate the relevant change and explain its effect where appropriate.

18 Governing law and jurisdiction

These terms and any non-contractual obligations arising in connection with them are governed by the laws of England and Wales, subject to any mandatory consumer protection rules that apply to you.

Where you are a consumer, you may also benefit from mandatory protections and court rights available under the laws applicable to your place of residence. Nothing in this section removes any jurisdictional protection that cannot lawfully be excluded.

We encourage customers to contact us first so that any concern can be considered and, where possible, resolved directly.

19 Contact details

If you have a question about these terms, a service quotation or an existing project, please contact us using the details below.