Service Delivery
Policy

TANTON PROPERTIES LTD provides remote home styling consultation services. Our work is based on the information supplied by the customer and the service scope agreed before preparation begins.

The process is conducted through online enquiries, submitted reference materials and written communication, normally by email. We do not arrange fixed video meetings or provide in-person consultations as part of these services.

Depending on the service selected, the completed work may include written styling recommendations, room-specific guidance, colour references, furniture arrangement suggestions, digital reports and prioritised action lists.

Work begins once the service arrangement has been confirmed and we have received the information reasonably required to carry out the agreed work.

This normally means that:

• The requested service and its scope have been confirmed in writing.
• The applicable fee and delivery arrangements have been communicated and agreed.
• The required photographs, measurements, plans and written brief have been received.
• Any essential questions about the project have been clarified.

If information is missing or unclear, we may contact you to request further details. The preparation period will normally begin when the necessary information has been received and the scope is sufficiently clear.

We will communicate any material change to the expected start or completion arrangements rather than treating an incomplete submission as a completed brief.

The usefulness and accuracy of styling recommendations depend on the quality of the information provided. The exact requirements vary according to the selected service.

Customers should ensure that the materials supplied are accurate, current and suitable for the intended review. We may explain where limited or inconsistent information affects the level of detail that can reasonably be provided.

The following are the standard estimated preparation periods for our listed services. They are calculated in working days, normally Monday to Friday, excluding public holidays in England and Wales.

Each period begins after the agreed service scope has been confirmed and all essential customer information has been received.

Completed consultation materials are delivered electronically to the email address supplied by the customer or through another digital method agreed in writing.

Depending on the service, the delivery may contain:

• A written styling report in PDF or another agreed digital document format.
• Room-specific recommendations and practical action points.
• Digital colour references and suggested palette combinations.
• Furniture arrangement guidance based on the submitted dimensions.
• Illustrative layout concepts where included in the agreed service.
• Prioritised recommendations for coordinating multiple rooms.

The customer should check that the supplied email address is correct and that their mailbox can receive attachments or download links. If a file cannot be opened or received, please contact us so that we can investigate and, where appropriate, arrange an alternative electronic delivery.

Delivery is considered complete when the agreed digital materials have been sent using the agreed delivery method. This does not remove any applicable legal rights if the materials are not actually received or do not conform to the contract.

Customers should review the delivered materials and contact us if an agreed element appears to be missing, contains an apparent error or requires clarification.

Any included review or amendment entitlement will be stated in the relevant service description or written agreement. Where applicable, we will explain the scope and arrangements for submitting comments.

Requests that materially change the original brief, introduce additional rooms, require new source information or seek work outside the agreed scope may need to be assessed separately. We will explain any proposed additional fee and obtain agreement before undertaking chargeable additional work.

Nothing in this section limits statutory remedies where a service does not meet the requirements of applicable law.

We aim to work within the estimated preparation periods shown above. Circumstances may occasionally affect the expected completion date, including:

• Missing, incomplete or unclear photographs, measurements or project information.
• A material change to the original service brief.
• Additional clarification required to prepare the agreed recommendations.
• Unexpected operational or technical difficulties affecting preparation or electronic delivery.

If we become aware of a material delay, we will contact the customer by email, explain the reason where reasonably possible and provide an updated delivery estimate.

Any revised arrangement will be considered in accordance with the agreement and applicable consumer rights. We will not rely on this policy to remove a remedy that the customer may have under law.

To help us provide recommendations that are relevant to the submitted project, customers are responsible for:

• Providing information that is accurate and reasonably complete.
• Confirming relevant room dimensions and identifying known limitations.
• Ensuring they have permission to share any photographs, floor plans or reference materials supplied.
• Responding to reasonable clarification requests where further information is needed.
• Reviewing the final documents and raising any concerns promptly.

Our recommendations are based on the information available to us. We cannot independently verify every physical feature of a room or property through a remote consultation.

Unless expressly agreed as part of a separate lawful arrangement, our home styling consultation services do not include:

• Home visits, on-site measurements or in-person consultations.
• Furniture, furnishings, decorative products or physical samples.
• Purchasing, procurement, sourcing or ordering goods on behalf of customers.
• Building work, renovation, construction, installation or furniture assembly.
• Architectural drawings, structural calculations or technical construction plans.
• Property valuations, estate agency services or investment advice.
• Guarantees of property value, rental performance or sale outcomes.

Where a project requires specialist assessment, physical inspection or technical work, customers should consult an appropriately qualified and suitably appointed professional.

For questions about an ongoing consultation, an expected delivery date, a missing document or difficulty accessing completed materials, please contact us using the details below.