Privacy Policy

01. Who We Are

TANTON PROPERTIES LTD is the organisation responsible for deciding how and why personal information is processed in connection with this website and our home styling consultation services.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, TANTON PROPERTIES LTD acts as the data controller.

02. Information We Collect

We collect information that is relevant to handling enquiries, understanding your property styling requirements and providing the services you request. The information may include:

Contact and identification details

• Your name and email address.
• Your telephone number, where supplied.
• Your town or city and other location details you choose to provide.
• Information included in your correspondence with us.

Property and consultation information

• Property type and the number of rooms being considered.
• Room dimensions, floor plans and layout information supplied by you.
• Photographs of rooms, furniture, fixtures and interior spaces.
• Details of existing furniture, colour preferences and styling objectives.
• Your descriptions, questions, reference materials and project requirements.

Website and technical information

• Basic technical information such as browser type, device information and operating system.
• Website access records, including dates, times and pages requested, where recorded by the website or hosting infrastructure.
• Cookie preferences and related website information, where applicable.

We do not ask you to provide information that is unrelated to your enquiry or the styling work being considered. Please avoid including sensitive personal information in photographs, floor plans, messages or uploaded documents.

03. How We Use Your Information

Personal information is used only for purposes connected with operating our website, responding to enquiries and providing the services requested.

• To receive, review and respond to your enquiries.
• To understand the property, rooms and styling preferences described in your submission.
• To assess whether a requested consultation is within our service scope.
• To clarify missing information and communicate proposed service arrangements.
• To prepare tailored written styling recommendations, reports and related digital materials.
• To deliver agreed consultation materials and respond to relevant follow-up questions.
• To maintain business, contractual and financial records where required.
• To maintain website operation, prevent misuse and address technical issues.
• To respond to legal requests and establish, exercise or defend legal claims where necessary.

04. Lawful Bases for Processing

We process personal information only where an appropriate lawful basis applies under relevant data protection law. Depending on the circumstances, this may include:

Contract and steps before entering a contract

We use relevant contact, property and consultation information to respond to service requests, discuss proposed arrangements, prepare agreed work and fulfil our contractual responsibilities.

Legitimate interests

We may process limited information where reasonably necessary for legitimate business purposes, such as managing enquiries, maintaining website security, keeping appropriate business correspondence and handling potential disputes. We consider the impact on individuals and their rights before relying on this basis.

Legal obligations

Certain records may be retained or disclosed where necessary to meet applicable accounting, tax, company record-keeping or other legal requirements.

Consent

Where consent is required, including for non-essential cookies or certain optional communications, we will request it before carrying out the relevant activity. You may withdraw consent at any time. Withdrawal does not affect processing that took place lawfully before it was withdrawn.

05. Property Photographs and Uploaded Files

Our remote consultation process may involve photographs, floor plans, measurements and other reference materials supplied by you.

These materials help us understand room proportions, furniture arrangements, existing interior features and the requirements described in your enquiry.

• Please submit only files that you are entitled to share with us.
• Where possible, remove or obscure documents, personal photographs, names, access codes and other information that is not relevant to the consultation.
• Please consider whether other people can be identified in any photographs before uploading them.
• We do not use submitted property images in public marketing, case studies or promotional materials without obtaining appropriate permission separately.

We do not provide property visits or on-site photography as part of the remote consultation service described on this website.

06. Sharing Your Information

We do not make personal information publicly available or sell it to third parties.

Where necessary for the purposes described in this policy, relevant information may be accessible to the following categories of recipients:

• Website and hosting providers: to operate, maintain and secure the website and its forms.
• Communication providers: to support the delivery and receipt of business emails and other communications.
• File storage and document services: where used to store, prepare or deliver consultation materials.
• Professional advisers: such as accountants or legal advisers, where their services are reasonably required.
• Public authorities and regulators: where disclosure is required by law or is otherwise lawfully requested.

Information is shared only to the extent reasonably necessary for the relevant purpose. Service providers acting on our behalf are expected to handle information under appropriate contractual and confidentiality arrangements.

07. International Data Transfers

Some technology or communication providers used to operate a website may process information from locations outside the United Kingdom.

Where personal information is transferred outside the UK and applicable data protection law requires additional safeguards, we will take appropriate steps before the transfer. These may include an applicable adequacy regulation, an approved international data transfer agreement or other recognised safeguards.

The relevant transfer arrangements depend on the providers actually used to operate the website and deliver the requested services.

08. How Long We Keep Information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, taking account of applicable legal obligations, accounting requirements and the need to establish or defend legal claims.

Our intended standard retention periods are:

These periods are internal retention targets rather than automatic legal minimums for every category. Information may be deleted earlier where it is no longer needed. A longer period will be used only where a specific legal, regulatory or operational reason justifies it.

When information is no longer required, we will take reasonable steps to delete it or remove identifying details from it.

09. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

Depending on the system and information involved, these measures may include access restrictions, account authentication, secure service configurations and appropriate handling of uploaded files.

No method of transmitting or storing information can be guaranteed to be completely secure. You should avoid sending passwords, payment card security details or other highly confidential information through ordinary website enquiry fields or email.

10. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions and, where configured, optional website features or measurement.

Strictly necessary technologies may be used where required to provide a service or function you have requested. Non-essential cookies will be used only where the required consent has been obtained.

You can review available cookie choices through the website’s cookie preference controls, where provided. You can also manage cookies through your browser settings, although blocking certain cookies may affect some website functions.

For further details about the types of cookies used, their purposes and how to manage your preferences, please see our Cookie Policy.

11. Your Data Protection Rights

Subject to applicable law and any relevant exemptions, you may have the right to:

• Access: request a copy of personal information we hold about you.
• Rectification: ask us to correct inaccurate or incomplete information.
• Erasure: request deletion of personal information in circumstances where the right applies.
• Restriction: ask us to limit certain processing activities.
• Objection: object to processing carried out on the basis of legitimate interests or, where applicable, direct marketing.
• Data portability: request certain information in a structured, commonly used and machine-readable format where the legal conditions are met.
• Consent withdrawal: withdraw consent where processing relies on your consent.

To exercise a right, contact us using the details in the final section of this policy. We may need to verify your identity before responding.

We aim to respond without undue delay and within one calendar month of receiving a valid request. Where a request is complex or multiple requests have been made, applicable law may allow an extension of up to a further two months. If an extension is needed, we will explain this within the initial one-month period.

Requests are normally handled free of charge. A reasonable fee or refusal may apply where a request is manifestly unfounded or excessive, as permitted by applicable law.

12. External Websites and Third-Party Services

Our website may contain links to external websites or services. When you follow an external link, the privacy practices of that website or service will apply.

We are not responsible for the privacy notices, content or information-handling practices of websites that are operated independently of TANTON PROPERTIES LTD.

We recommend reviewing the privacy information of an external service before providing personal details through it.

13. Children’s Information

Our website and home styling consultation services are intended for adults arranging or enquiring about services for a property.

We do not knowingly request personal information from children for independent service enquiries. If you believe a child has provided personal information through our website, please contact us so that the matter can be reviewed.

14. Automated Decision-Making

We do not use personal information submitted through our home styling enquiry process to make solely automated decisions that produce legal or similarly significant effects on individuals.

Enquiries are considered in the context of the information supplied and the service requirements described by the customer.

15. Changes to This Policy

We may update this Privacy Policy when our website, consultation processes, service arrangements or applicable legal requirements change.

The revised version will be published on this page and will take effect upon publication unless a different effective date is expressly stated.

Where a change materially affects how we use information already collected, we will take appropriate steps to bring the change to the attention of affected individuals where required.

16. Contact and Complaints

If you have a question about this policy, wish to exercise a data protection right or have a concern about how your personal information is handled, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

Information about contacting the ICO is available at: ico.org.uk/make-a-complaint .